Remodify Privacy Policy

Effective Date: January 1, 2025
Last Updated: December 17, 2024

Welcome to Remodify. Your privacy matters to us. This Privacy Policy explains how Remodify (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our platform, services, and website.

If you have questions about this Privacy Policy, please contact us at privacy [at] remodify [dot] io.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Account Information: Name, email address, phone number, business details, and payment information.
• Job Details: Information about projects, descriptions, materials, and any media you upload (e.g., photos, videos).
• Communication: Messages or correspondence with customers, providers, or support.

1.2 Information We Automatically Collect

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Activity on the platform, such as job history, lead responses, and quote submissions.
• Location Data: If you enable location services, we may collect GPS data for route optimization and scheduling.

1.3 Information from Third Parties

• We may receive data from payment processors, verification services, and third-party integrations (e.g., Google Calendar).

2. How We Use Your Information

We use your information to:

1. Provide Services: Facilitate job matching, scheduling, payments, and communication.
2. Improve User Experience: Analyze platform usage to improve workflows and tools.
3. Communicate: Send updates, service notifications, or support responses.
4. Process Payments: Facilitate secure payments and manage financial transactions.
5. Ensure Compliance: Verify provider licenses, resolve disputes, and enforce our Terms of Service.
6. Marketing: Share platform updates, new features, or promotional offers (opt-out available).

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Third-party companies that help us provide platform features, including payment processors, cloud services, and analytics tools.

3.2 Other Users

• For Customers: We share your job details with matched providers.
• For Providers: We share your business profile, quotes, and relevant information with customers.

3.3 Legal Compliance

We may disclose your information if required by law, court order, or to protect the rights, safety, or property of Remodify, its users, or others.

3.4 Business Transfers

If Remodify is acquired, merged, or undergoes asset sales, your information may be transferred to the new entity.

4. Your Privacy Choices

1. Access & Update: You can update your personal information through your account settings.
2. Opt-Out: You can unsubscribe from marketing communications by following the instructions in the emails we send.
3. Location Services: You can disable location tracking through your device settings.

For data deletion or additional requests, contact privacy [at] remodify [dot] io.

5. Data Security

We take your data security seriously and implement appropriate technical and organizational measures to protect your information.

• Encryption: All sensitive information, including payments, is encrypted.
• Access Controls: Only authorized personnel have access to user data.

While we strive to protect your data, no system can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations and resolve disputes.

If you close your account, we may retain limited data for record-keeping purposes.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

8. Third-Party Links

The Platform may contain links to third-party websites. Remodify is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated Effective Date. Your continued use of Remodify after changes are posted signifies acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: privacy [at] remodify [dot] io.